Payment Methods

Shipping and Delivery

Orders are typically delivered within 7-15days. On rare occasions, there may be delays due to public holidays and courier processing. Within 3 days of placing your order, you will receive an order progress tracker via email. This same link will update with full tracking information so that you can keep an eye on your parcels journey.

You can track your order using the order progress tracker sent to you by email once your order enters processing. We recommend checking your tracking link regularly for the latest delivery updates before contacting support.

Tracking updates can occasionally take time to refresh while parcels move through the courier network. We recommend allowing up to 48 hours for the next tracking update before contacting support.

During busy periods, courier processing and transit times may occasionally take longer than estimated. We recommend checking your tracking link regularly for the latest updates before contacting support.

If your order has not arrived within the estimated delivery timeframe, we recommend allowing an additional 24hours before contacting support. The latest delivery updates will always be available through your tracking link.

Once your parcel has been shipped, any delivery amendments can be arranged directly with the courier using your tracking link. Our customer support team are also on hand if you need additional support with this

Orders can be amended up to 1hour after being placed. Please contact support as soon as possible and include your order number within your message. Outside of this, changes may not be possible, please contact support as soon as possible to discuss the available options.

If a delivery attempt is missed, the courier may attempt re-delivery, hold your parcel for collection, or provide alternative delivery options. Please refer to your tracking link for the latest delivery updates and courier instructions.

Please first check safe places around your property, household members, neighbours, and reception areas where applicable. Some deliveries may also be marked as delivered slightly before arrival. If your parcel still cannot be located after 48 hours, please contact support.

If your parcel appears lost in transit, our support team will work with you and the courier to investigate the shipment and to come up with the best possible resolution to get your order to you (even if that means shipping out a new parcel).

Some orders may be shipped in multiple parcels depending on stock location and logistics processing. Remaining items usually arrive within 1–3 business days after the first delivery. Please check your tracking updates before contacting support.

Some products may ship separately depending on stock location and logistics processing. Tracking updates for additional parcels will be provided when using your order number and email address to track your parcel using the link we send to you.

Parcels may be returned to sender due to failed delivery attempts, incomplete address details, or parcels not collected within the courier timeframe. Once a parcel is returned, our support team will advise you on the next available steps.

Once an order has been dispatched, delivery timelines are managed directly by the courier. While we’re always happy to assist where possible, we’re unable to expedite parcels already in transit.

We currently offer free standard shipping within the United States region. We don't currently deliver outside of this region.

We currently only ship to addresses within the United States region.

Returns & Refunds

Returns can be made within 30days of receipt of your order, and arranged through customer support where eligible. Please note that return shipping is a chargeable service unless the item received is faulty or incorrect. Our returns location is in China which means that return costs can vary depending on size and weight of the items you intend to return. We recommend reviewing all sizing information and product measurements carefully before placing your order to minimise the need for returns. If you have any queries or concerns regarding the return of your order, please contact our support team.

Once approved, refunds may take up to 10 business days to appear back to your original payment method depending on your payment provider.

We recommend reviewing all sizing information carefully before placing your order. But if your order arrives and you have any issues, please contact our support team, who will be more than happy to help.

Refused deliveries are non-refundable. If you no longer want your order you will need to accept the delivery and contact customer support to arrange next steps.

Please contact our support team and we’ll advise you on the next available steps based on your order.

Ordering

Orders can be amended up to 1hour after being placed. Please contact support as soon as possible and include your order number within your message. Outside of this, changes may not be possible, please contact support as soon as possible to discuss the available options.

Please check your junk or spam folder first. If you still haven’t received your confirmation email, please contact support using the same email address used during checkout.

Orders may occasionally be cancelled due to stock availability, payment verification issues, billing information mismatches, or failed security checks. If payment has already been taken, any refund due will be processed back to your original payment method automatically. Please allow up to 10days for the funds to appear back to your original payment method.

We accept PayPal, Visa, Mastercard, Maestro, Google Pay, Apple Pay, and Shop Pay. Available payment methods will always be displayed at checkout.

Sizing & Fit

A size guide is available on each product page to help you find your best fit before ordering. Should you require additional information please contact support before placing your order.

If you’re between sizes, we generally recommend sizing up unless otherwise stated on the product page.

For detailed information of the product composition contact support before placing your order.

Product Information

Care instructions can be found on the garment care label included with your item. Following these instructions carefully will help maintain the quality and longevity of your purchase.

While we aim to display colours as accurately as possible, slight differences may occur depending on screen settings and lighting conditions.

Promotions & Discount Codes

Please ensure the code has been entered correctly, you are using the same email address the promotion was originally sent to, another promotion or automatic discount is not already active at checkout, and the promotion has not expired. Only one discount code can be used per order unless otherwise stated.

Promo codes can only be applied during checkout while valid and before an order has been placed. Unfortunately, we’re unable to manually apply discount codes after checkout has been completed.

Certain promotions may exclude sale items. Please review the promotion terms and conditions for full details.

Faults & Issues

Please contact our support team within 48 hours of delivery and include your order number, clear photos of the item, and photos of the packaging where possible. Please do not return any items before receiving confirmation from our support team.

Please contact our support team within 48 hours of delivery and include clear photos of the issue so we can investigate further.

Please contact support with your order number and a photo of the item received. Our team will investigate and work to get your correct order out to you as quickly as possible.

Contact Us

Our current response time is within 24 hours. Response times may occasionally be slightly longer during launches, promotions, and busy periods.

Our team responds to all enquiries in the order they are received. To help us respond as quickly as possible, we recommend avoiding multiple follow-up emails, as this may increase wait times within our support queue.

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.