Return & Refund Policy

At Saviarosa, your satisfaction is our priority. While we hope you enjoy every purchase, we understand that sometimes returns are necessary. That’s why we’ve created a clear and straightforward returns process to make it easy for you. Please review the details below to ensure a smooth experience.

1. Our Commitment

We strive to provide high-quality products that match their descriptions accurately. If you’re not fully satisfied with your order, we’re here to resolve the issue.

2. Return Eligibility

  • Timeframe: Returns must be requested within 30 calendar days from the date of delivery.
  • Condition: Items must meet these requirements to qualify:
    • Unused and in original condition.
    • Returned in original packaging, including tags, accessories, and protective materials.
    • No signs of wear, damage, or alteration.
  • Non-Returnable Items: For hygiene and safety reasons, the following cannot be returned unless defective upon arrival:
    • Underwear
    • Swimwear
    • Customized or personalized items
    • Gift cards
    • Final sale products marked as non-returnable

3. Starting a Return

To begin a return, please email our Customer Service team within the 30-day window at info@saviarosa.com. Do not send items back before receiving authorization and instructions.

Include the following details in your request to help us process it quickly:

  • Your order number (e.g., #1365)
  • The item(s) you wish to return (e.g., "Saviarosa Classic Tote, Black")
  • The reason for return (e.g., “Wrong size,” “Damaged upon arrival”)
  • Clear photos or a short video (required for defective or incorrect items)

4. Return Shipping

  • Customer-Initiated Returns: If returning for personal reasons such as preference or size, the customer covers return shipping costs. We recommend using a tracked and insured shipping service.
  • Faulty or Incorrect Items: If your product arrives damaged, defective, or incorrect, Saviarosa will provide a prepaid label and return instructions.

5. Return Address

Important: Please do not send items back to our company address without confirmation. The correct return address depends on your location and product. Always wait for instructions from our Customer Service team. Unauthorized returns may cause delays or lost packages.

6. Refunds

Once we receive and inspect your return, we will email you with confirmation and the outcome.

  • Processing Time: Refunds are processed within 7 business days from receiving your return.
  • Refund Method: Refunds are issued to the original payment method.
  • Bank Delays: Your bank or card provider may require an additional 5–7 business days to post the refund. This is outside our control.
  • Partial Refunds: In certain cases, partial refunds may be applied:
    • If items are not in their original condition, damaged, or missing parts not due to our error.
    • If the return request is made after 30 days.
    • If the item is poorly packaged and damaged during return transit, deductions may apply.

7. Exchanges

We are happy to help with exchanges where possible.

  • Process: To exchange for another size, color, or style, contact us at info@saviarosa.com. We will confirm availability and provide instructions.
  • Shipping Costs: For exchanges requested by the customer (e.g., sizing issues), the buyer covers shipping. If the product was defective or incorrect, Saviarosa covers all shipping costs.

8. Items That Arrive Damaged or Defective

Please inspect your delivery upon arrival. If you receive a damaged or defective item, notify us within 24 hours so we can help quickly.

To report an issue:

  • Email us at info@saviarosa.com
  • Provide your order number
  • Attach clear photos or videos showing the damage or defect

Once reviewed, we’ll arrange a replacement, exchange, or full refund—covering all shipping costs.

9. Incorrect Delivery Address

If you entered an incorrect or incomplete address at checkout, please contact us immediately. We’ll try our best to update it before shipping, but changes cannot be guaranteed once processing begins.

Undelivered Orders: If an order is returned due to an incorrect address, refusal, or failure to collect, we will contact you. Please note:

  • Return shipping and re-shipping costs may be charged.
  • If you request a refund instead of re-shipment, original and return shipping costs will be deducted from the refund.

10. Customs and Import Duties (International Orders)

For orders shipped outside the United States, additional customs fees, import duties, or local taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and must be paid upon delivery or clearance. Saviarosa cannot control these charges or provide estimates in advance.

Please check with your local customs office before placing an international order.

11. Need Assistance?

If you have questions about our Return Policy or need support, you can reach us here:

  • Email: info@saviarosa.com
  • Response Time: We aim to reply to all emails within 24 business hours.

Contact Information

  • Store name: Saviarosa
  • Company name: eFashion Ventures LLC
  • Address: 801 Blackbird Landing Road, Townsend, Delaware, 19734, United States
  • Email: info@saviarosa.com
  • Contact Form: Click here
  • Phone: +1 813 669 2217
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM MT (Mountain Time, US)